Last Updated: 5/19/2025

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This Privacy Policy describes how Tachin.ai (“Tachin,” “we,” “our” or “us”) collects, uses, discloses and otherwise processes information about you. This Privacy Policy describes our practices in connection with our business-to-business services (the “Services” or “Company B2B Services”).  This Privacy Policy applies to information we collect when an Authorized User (as referenced in the Terms of Use) accesses or uses our websites and other online products and services offered under the Company B2B Services or otherwise interacts with us, such as through our customer support channels. Where we process personal information in the course of providing the Company B2B Services, we do so on behalf of and pursuant to agreements with our B2B customers, rather than pursuant to this Privacy Policy.

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This Privacy Policy is effective as of the “Last Updated” data above. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date. Where required by law, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

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COLLECTION OF INFORMATION

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Information You Provide to Us

We collect information directly from you when you create an account, request customer support, or otherwise communicate with us. The categories of information we collect include:

• Identifiers: we collect your name, email address, mailing address, phone number, and the customer identity and information (your employer or independent contractor) that has designated you as an Authorized User for purposes of accessing the Company B2B Services. We also generate an identifier that we associate with your account.
• Communication Information: we collect information included in your communications with us, including automated monitoring and storing of chats submitted through our Website.
• We may also collect any other information you choose to provide. 

Information We Collect Automatically

We automatically collect the following categories of information:

• Transactional Information: we keep a history of your transactions with us, including the dates and amounts paid for the Services. 
• Audio Information: If you call our customer service team, we may monitor and retain those conversations.
• Information Collected by Cookies and Similar Tracking Technologies: We may use tracking technologies, such as cookies and pixels, to collect information about your interactions with our B2BServices and communications. These technologies help us improve the Company B2BServices and communications, see which areas and features of the Company B2BServices are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of the Company B2BServices.

Derived Information

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address.

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USE OF INFORMATION

We use the categories of information we collect for the following business and commercial purposes:

• To provide the Services.  We use information we collect from and about you to provide the Company B2BServices.  This may include:
• to measure, maintain and improve those Company B2BServices and features and to develop new products and services, including making inferences, conducting research and quality and safety assurance measures;
• to perform identity verification;
• to provide you with customer support and to respond to inquiries. This may include the use of chatbots.  Please note that your inquiries and responses to these chatbots may be transcribed and retained.
• to maintain our facilities and infrastructure;
• to comply with internal policies, including accounting, audit, and other internal functions; and
• to maintain records, conduct risk and security controls, and monitoring. 
• Communication: we use information to communicate with you about Tachin and the Company B2BServices, including to send you newsletters, respond to your questions, inform you of price or service changes, and send you other transactional or relationship messages.
• Marketing and Advertising: we use information to send direct marketing messages (including via email) and target advertisements to you on third-party platforms and websites as described below. You can opt out of direct marketing messages we send by following the instructions in those communications (such as by clicking “unsubscribe” in the emails) or by contacting us.
• Research and Development: we use information to monitor and analyze Services trends, usage, and activities, improve our products and services, develop new products and services, and generate de-identified data.
• Protection and Compliance: we use information to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, help protect the rights and property of Tachin.ai and others, and comply with our legal and financial obligations.
• Notice/Consent: we may also use information in other circumstances after giving you notice and/or getting your consent.

Please note that we may use de-identified or aggregated information for any purpose, to the extent permitted by applicable law.

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TARGETED ADVERTISING AND ANALYTICS 

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We engage others to provide analytics services, serve advertisements, and perform related services across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services, including your IP address, web browser and mobile network information, pages viewed, time spent on pages, and links clicked. This information may be used to deliver advertising targeted to your interests on other companies’ websites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity. 

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You can also learn more about interest-based ads, or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance, by visiting www.aboutads.info/choices.

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DISCLOSURE OF INFORMATION

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We disclose the categories of information described above as follows:

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• Vendors: we disclose information to vendors, service providers, contractors and consultants that need this information to provide services to us, such as companies that assist us with web hosting, payment processing, fraud prevention, customer service, data enrichment, analytics, and marketing and advertising.
• Advertising Partners: we disclose information to third parties for the Marketing and Advertising purposes described above. 
• Professional Advisors: we disclose information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• Legal Authorities and Others Involved in Legal Proceedings: we may disclose information to legal authorities and others for the Protection and Compliance purposes described above, including if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements and if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Tachin, our users, the public, or others.
• Corporate Transactions: we reserve the right to disclose information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Affiliates: we reserve the right to disclose information between and among Tachin and any current or future parents, affiliates, subsidiaries, and other companies under common control and ownership.
• Consent: we may disclose information when we have your consent or you direct us to do so.

We also disclose de-identified information that cannot reasonably be used to identify you.

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TRANSFER OF INFORMATION

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Tachin.ai is headquartered in the United States and we have operations and vendors in the United States and other countries. Therefore, we and those who perform work for us may transfer your information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction.

CONTACT US

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If you have any questions about this Privacy Policy, please contact us at support@tachin.ai

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